What's inside
Five steps for the first call, plus the words to use
Five steps carry the call from hello to a booked inspection, with a full sample call and the mistakes that lose an anxious homeowner's trust.
- The line that acknowledges the homeowner's concern before any question gets asked.
- The qualifying questions that surface urgency and whether insurance is involved.
- Why offering two specific inspection times beats asking an open-ended "when works for you."
- A full sample call, word for word, from hello to a confirmed appointment.
- The three mistakes that lose an anxious homeowner's trust, including over-explaining health risks on the phone.
Two pages. Print it and keep it by the phone.