What's inside
What to say, and when to say it
One rule sets the timing, three scripts cover the in-person ask, the text and the email, and two more sections cover answering a review once it's posted and making sure the ask happens after every job.
- The timing rule: ask at the final walkthrough, once the homeowner has seen the finished fence and any HOA approval is confirmed.
- The line to use in person, at the final walkthrough.
- The text to send the same day the job is complete.
- The follow-up email to send if that text goes three days without a response.
- How to respond to a negative review without arguing in public.
- How to build the same-day text into your CRM so it fires the same way no matter which crew did the install.
Two pages. Print it and keep it with the crew that runs your final walkthroughs.