What's inside
A five-step review process for every location
Templates, rules and roles that headquarters can roll out network-wide.
- The five-step process, from picking the moment to answering every review.
- Text, email and reminder templates ready to load into your CRM.
- Four rules that keep the program within review platform policies.
- How to respond to positive and negative reviews.
- A roles table and the four measures to track by location.
Two pages. Roll it out to every location this quarter.